Shipping & Return Policies

Important Notes:

Processing Time: 3-5 business days. We observe all holidays. 

Couriers will not deliver to PO Boxes, choose Canada Post.

Our shipping system is automatic, all labels print exactly as showing on your order. If you do not include your complete address, your order may be delayed by the carrier.
It is your responsibility to provide complete and correct shipping address and track your order.

Domestic Shipping - Canada

Free Shipping on orders over $100CAD.

Free Lettermail Shipping for small accessories and lash packs. Restrictions apply. No tracking provided with this method.

We typically ship via UPS or Canada Post Expedited Parcel (whichever shows quickest delivery date).

Shipping estimates are just that. Times can vary and are not guaranteed.

CLICK & COLLECT AVAILABLE IN ST. JOHN'S

International Shipping

Free Shipping $75 USD

Customs and Duty charges may apply.

Live rates from multiple carriers are applied at checkout.

Shipping estimates are only estimates and can vary. Please check with specific carriers to determine delivery standards.

AMENDMENTS AND CANCELLATIONS

Orders can be amended or canceled if it has not been processed yet. Once the order has been processed, no further changes can be made.

​LOST PACKAGES, RETURNS, EXCHANGES AND REFUNDS

If your order includes tracking and has not been moving in 5 business days, reach out immediately.
If you have chosen LETTER MAIL option without tracking, as mentioned above, we are not liable for lost packages. 

Exchanges and returns available for unopened packages, at customers expense.