Affiliate FAQ

  • How Do I Log Into My Dashboard?

    The easiest way to log in is to click here.

  • What Happens If Someone Refunds or Cancels Order

    If the order is refunded, the commission is reversed automatically.

  • What if a customer has questions about their order?

    Direct them to our customer service at orders@herrbeauty.ca

  • Where can I learn more about the products?

    Check the Product Training section for details and tutorials.

  • How can I track my sales and clicks?

    Your dashboard shows real-time stats for clicks, conversions, and commissions.

  • What’s expected of me as an affiliate?

    Be authentic, stay on-brand, and share your link through ethical promotion.

  • Can I use paid ads to promote my link?

    No, paid advertising is not allowed unless approved in writing.

  • Can I post on any platform?

    Yes, promote anywhere you're active—as long as it aligns with our brand values.

  • Where do I find my referral link and discount code?

    Inside your affiliate dashboard on the main page.

  • Can I build a team under me?

    Yes! You can refer new affiliates and earn override commissions on their sales when they join through your referral link.

  • How do I track my team’s performance?

    Your dashboard shows team stats including referrals, team sales, and commission earned from your downline.

  • How do I invite someone to join my team?

    Share your unique affiliate network link found in your dashboard. When they sign up through it, they’ll be placed under your team.