Shipping & Return Policies
Processing Time: 3-5 business days. We observe all holidays.
If you need your order ASAP, please leave a note on your order at checkout and we will try our best to prioritize yours.
Our shipping system is automatic, all labels print exactly as showing on your order. If you do not include your complete address, your order may be delayed by the carrier.
It is your responsiblility to provide complete and correct shipping address, track your order, and reach out to us or the courier, if there is any delay. Reaching out to the courier is the best option here.
Domestic Shipping within Canada)
PROVIDE SUITE # AND PHONE # TO PREVENT ANY DELAYS. DO NOT ADD TO NOTES!
FREE SHIPPING AFTER $85 Subtotal (after discounts and before taxes are applied)
Free Shipping for small accessories and up to 2 lash packs. You will need to reach out to avail of this option until the rates are adjusted on the store website.
PICKUP AND DELIVERY OPTIONS ARE AVAILABLE FOR LOCAL ORDERS
St. John's, NL and surrounding areas.
Customs and Duty charges may apply. You assume all risks associated with flat rate shipping.
Live rates from multiple carriers are applied at checkout.
Reach out for shipping price.
AMENDMENTS AND CANCELLATIONS
Orders can be amended or canceled if it has not been processed yet. Once the order has been processed, no further changes can be made.
LOST PACKAGES, RETURNS, EXCHANGES AND REFUNDS
Products: Due to the nature of our products, we are unable to offer exchanges or returns. All products are final sale.
Damaged or missing items must be reported to us within 10 business days (from the date of receipt) to qualify for a replacement. Replacements or compensation will not be provided after 10 business days.
If your order includes tracking and the tracking has not been updating in 3-5 days, please contact immediately. If you have chosen to select the cheaper option without tracking, as mentioned above, we are not liable for lost packages.